Shipping
At Cluzzi, we want you to enjoy your accessories without surprises in the cart. That's why we offer free shipping on all our orders within Spain.
1. Shipping Scope
We ship to all of mainland Spain and the Balearic Islands.
2. Shipping Costs
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Standard Shipping: Totally FREE! There is no minimum purchase amount; shipping is on us.
3. Delivery Times
We work to ensure your order arrives as soon as possible. The times are divided into:
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Order preparation: Between 24 and 48 business hours after purchase confirmation.
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Transportation time: Once the package leaves our facilities, the estimated delivery time is 3 to 5 business days.
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Note: During periods of high demand (such as sales or Christmas), deadlines may experience slight delays beyond Cluzzi's control.
4. Shipping Tracking
As soon as your order is shipped, you will receive an automatic email with the tracking number. This way, you can always know where your new bag is.
5. Delivery and Receipt
It is essential that you verify that the address provided is correct.
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If the transport company is unable to deliver the package after several attempts due to incorrect data or prolonged absence, the package will be returned to its origin. In these exceptional cases, the customer may have to bear the costs of a new shipment.
6. Delivery Incidents
If upon receiving the package you notice that the packaging is damaged or open, please:
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Note it on the carrier's document.
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Write to us at info@cluzzi.com within the next 24 hours, attaching a photo of the package so we can resolve it immediately.